Privacy Policy

At Energy5, accessible from www.energy5.com, one of our home priorities is the privacy of our visitors. This Privacy Policy document contains information collected and recorded by Energy5 and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website regarding the information that they shared and/or collect in Energy5. This policy does not apply to any information collected offline or via channels other than this website.

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

The personal information you are asked to provide and the reasons you are asked to provide it will be made clear to you when we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for a Contract, we may ask for your contact information, including name, company name, address, email address, and telephone number.

We do not disclose your personal information to third parties for their marketing purposes or otherwise. However, we may share your information with carefully selected service providers who assist us in operating our website or fulfill orders on our behalf.

These service providers are contractually obligated to maintain the confidentiality and security of your information in compliance with applicable data protection laws and regulations.

We respect your privacy regarding SMS communication. Any consent provided for SMS notifications, reminders, or updates is used strictly for communication directly related to the services we provide. We do not share your phone numbers or SMS consent with third parties.

We use the information we collect in various ways, including:

• Provide, operate, and maintain our website and our services;

• Improve, personalize, and expand our website and our services;

• Understand and analyze how you use our website and our services;

• Develop new products, services, features, and functionality;

• Create new Contracts and store the information in relevant databases;

• Share information with energy supply companies;

• Collect information for successful contract signing;

• Analyze provided information to provide appropriate energy supply options;

• Collect information for reviewal by our pricing managers;

• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website and our services, and for marketing and promotional purposes;

• Send you emails;

• Find and prevent fraud.

Energy5 follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any personally identifiable information. The purpose of the information is to analyze trends, administer the site, track users' movement on the website, and gather demographic information.

Like any other website, Energy5 uses cookies. These cookies are used to store information, including visitors' preferences and the pages on the website that they accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

Under the CCPA, among other rights, California consumers have the right to:

• Request that a business that collects a consumer's data disclose the categories and specific pieces of personal data that a business has collected about consumers.

• Request that a business deletes any personal data about the consumer that a business has collected.

• Request that a business that sells a consumer's data not sell the consumer's data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

We want to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your data under certain conditions.

The right to restrict processing – You have the right to request that we restrict your data processing under certain conditions.

The right to object to processing – You have the right to object to our processing of your data under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization or directly to you under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Energy5 does not knowingly collect any Personal Identifiable Information from children under the age of 13. Suppose you think that your child provided this kind of information on our website. In that case, we strongly encourage you to contact us immediately, and we will do our best to remove such information from our records promptly.